FAQ


Getting in contact with us

How do I reach maxcolton.com customer service?

You can contact us at sheba@luchianovisconti.com by email, or (516) 877-2559 by phone, during our standard business hours Monday through Friday between 9:00 a.m. – 5:00 p.m. EST. 

Please include your telephone number or email, so that we may contact you if necessary. Please also include your order confirmation number if you have one.

Placing an Order/Shipping/Returns

How do I know that my online order has been processed/shipped?

After your order has been placed, you will receive an auto-generated Order Confirmation email from maxcolton.com outlining the details of your order.  Following shipment, you will also receive an auto-generated Shipping Confirmation email, with your tracking information.

What should I do if I didn’t receive part/all of my maxcolton.com order?

Please check your email (including your junk folder or promotions folder) for any notification from us regarding a possible issue relating to your online order (ie:  out of stock merchandise, merchandise substitutions, payment method security flags, etc.). 

If you haven’t heard from us, then please contact us by email at sheba@luchianovisconti.com and include your telephone number with your inquiry, so that we may reach you during our standard business hours (Monday through Friday between 9:00 a.m. – 5:00 p.m. EST).

What payment methods do you accept? 

Luchianovisconti.com accepts payments by all major credit and debit cards (Visa, MasterCard, American Express, Discover & JCB), as well as PayPal.

Do you ship internationally? 

Yes. We currently ship to the following countries and are working on adding more. As of Nov 2020, we ship to: United States, Canada, Puerto Rico, Bahamas, Barbados, Belize, Bermuda, Brunei Darussalam, Canada, Cayman Island, Dominican Republic, Jamaica, Lebanon, Mexico, Nigeria, Panama, Paraguay, Saint Kitts and Nevis, and Thailand. 

Why was my order cancelled?

If your order was cancelled, you will have also received an email explaining why. Either your payment was marked as fraudulent by Shopify, and we agreed with it, or the items you chose were out of stock. If your order was cancelled, you will receive a refund to the card that you paid with that will be credited to your account within 48-72 hours. Max Colton reserves the right to cancel orders for any reason at any time.

Clothes

What sizes do you carry?

We typically have sizes Small – XXL, as well as extended sizes from 2XL-6XL. We also offer Big and Tall sizing in sizes LT-6XLT, and XLB-6XLB.